WHO HAS OUTGROWN WHOM?
OUTSOURING TIP: When interviewing for IT support, ask how many sales people they have.
When referrals come to us, we frequently hear the complaint that a company’s existing IT support firm “out-grew” them. Firms feel this way because they become unable to get responsive service. The excuse from the provider is almost always “we got busy”. The client incorrectly assumes their business somehow wasn’t significant enough to warrant attention.
Often the real truth is IT shops get busy trying to market and sell business and lose focus on service. Out-sourcing IT support is a must for most small businesses. There is simply no way to obtain sufficient expertise at an affordable cost by hiring in-house.
The key to successful out-sourcing of IT support is to find a firm that is focused on building their business through referrals, not marketing. There is only one way to build a business by referrals, and that is to keep focused on doing a good job. Marketing-focused companies are more interested in selling then maintaining customers.
Fido Systems doesn’t have any sales people. And there is no selling. Rather when you talk to Fido Systems about your business needs, you will be talking to a Principal whose experience is technical. Likely you will have been referred by someone that has firsthand experience working with us. And the conversation we will have with you will be about your needs and our ideas on how to address them. Lets talk.